Playing at the casino, whether for “fun play” or “real play” constitutes the member’s (player) agreement to be bound by the following terms and conditions contained herein. The player accepts that this is a binding agreement between the player and the casino and is the sole agreement governing the player’s relationship with the casino, to the exclusion of all other agreements, statements, and representations.
Each clause contained in these terms and conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason, the remaining terms and conditions shall remain of full force and effect.
The Company reserves the right of final decision on the interpretation of these Terms and Conditions. Email and chat services may provide information and updates about our service. Communication by email or chat cannot modify or revoke the Terms and Conditions. Failure on chat or email to cover our Terms and Conditions or to mention a portion of our Terms and Conditions does not constitute grounds for violating the Terms and Conditions. In case of dispute, the Terms and Conditions hold final authority and will be enforced over any information provided over chat or email. All players are required to read the Terms and Conditions prior to registration.
The following Terms and Conditions govern the use of the Cocoa website and online casino:
IMPORTANT: All deposits are final. No refund can be completed once the deposits have been played at our games.
WEBSITE AND CASINO CONTENT
All software and website content found on the Cocoa Casino website is copyrighted by the Casino (the “Licensed Materials”). All Licensed Material that are presented visually or audibly to the player are for personal use only and remain the intellectual property of the Casino and its licensees. No player shall acquire any right whatsoever to all or any part of the Licensed Materials except the right to use the Licensed Materials in accordance with this Agreement.
In becoming a member (player) of the casino, you fully understand and agree to abide by all rules, terms and conditions set forth by Cocoa from time to time. It is the player’s responsibility to keep up to date with these rules, terms and conditions as they are subject to periodic change.
Players of the casino must be of a minimum 18 years of age. Different jurisdictions carry varying rules pertaining to internet gambling. It is the player’s responsibility to ensure — before signing up at the casino and agreeing to these terms and conditions — that they are not violating any rules in the jurisdiction in which they live. Due to the nature of the Internet, it is not possible for Cocoa to limit access to its website to those jurisdictions in which it does business. Services and products described on this website may therefore not be eligible for solicitation in your jurisdiction. If you are accessing this website from such jurisdiction, you should not consider anything on this site as an offer to sell or as a solicitation of an offer to buy any product or service from Company. This site is for use only by persons residing in jurisdictions where Cocoa's products and services may legally be offered.
Players from the following countries may not be allowed to open an account at our casino: Afghanistan, Armenia, Azerbaijan, Bangladesh, Belarus, Bhutan, Bulgaria, Cayman Islands, Costa Rica, Denmark, Estonia, Hungary, Kazakhstan, Kyrgyzstan, Netherlands, Netherlands Antilles, Poland, Romania, Singapore, Syria, Turkmenistan, and Virgin Islands. Accounts will be closed and all game winnings or losses voided.
In creating an account and becoming a player at the casino, whether for “fun play” or “real play”, you guarantee the authenticity and accuracy of all information you submit. If it is determined by Cocoa that any information it was given by the player is false, Cocoa reserves the right to suspend a player’s account along with all relating cash-ins. The account will remain suspended until such time as Cocoa has determined in its sole discretion that the player’s information was authentic and accurate.
Cocoa reserves the right to refuse membership in the casino to any applicant or to suspend an existing member’s playing privileges without cause and at Cocoa’s sole discretion.
In placing wagers at the casino, the player realizes that this is their voluntary involvement and is equal to gambling. Participation carries the risk of losing money and Cocoa shall under no circumstances be liable for any losses or damages whatsoever incurred by the Player in connection with the player’s use of the casino.
Any deposit made to the casino must be wagered once before a withdrawal can be requested. If deposit is not wagered at least once before withdrawal, the casino reserves the right to charge the player for any processing fees.
Using electronic, mechanical, robotic or other devices to automatically make playing decisions is resolutely forbidden. If it is detected by Cocoa that a player has violated this term, action may and will be taken including banning the player from future promotions and/or play, confiscating of net winnings, and the offering of such information to a casino industry database of “restricted players”.
By playing any game at the casino, the player warrants that the player is familiar with the rules of such game and acknowledges that the rules of each game are available through using the “help” facility at the casino.
When depositing with debit/credit card, additional third-party costs may be applied by the Player's credit card company and/or the card associations and as such are beyond the Company's control. Please note that you may be charged an additional foreign transaction fee per transaction depending on the deposited amount by the credit card processing banks. Usually, foreign transaction fees are a percentage of the amount of each foreign currency purchase, with no minimum or maximum, reaching even 6-8% at times. These are fees charged by the transaction processors such as VISA and MC. Most issuing banks choose to pass this fee along to their customer.
The casino reserves the right to request a Security Verification Form at any time. If a person does not return a faxback form and the required personal identification within 30 days of such request, risks suspension and possible forfeiture of his/her account. In such case, the casino may unilaterally determine resolution of any account funds.
When making a Bitcoin (BTC) deposit, the player is solely responsible for transferring correctly the bitcoins to the address provided in the cashier. To ensure every Bitcoin transfer is credited automatically, the player must initiate the Bitcoin deposit process in the cashier for EVERY Bitcoin deposit to be made. We do not process or accept any other cryptocurrency and cannot credit player accounts for funds sent through other cryptocurrencies; for example, if a player transfers Bitcoin Cash (BCH), we cannot credit the player account for that cryptocurrency.
ACCOUNTS & PASSWORDS
Cocoa permits only one casino account per person, household, IP address, email address or computer at each of its casinos. Having a linked account at the casino may cause your account to be closed and any winnings forfeited.
Due to an overwhelming history of promotional abuse, players from certain countries be forced to abide by separate wagering requirements for offered promotions. These can be found in our “Promotions terms and conditions”.
It is the responsibility of the player to keep confidential their account number and password. It is understood that having any third party involved in a player’s online casino account is a violation of this agreement. The player assumes full responsibility and agrees not to hold Cocoa liable for any losses or damages resulting from the player’s failure to keep his account number and password confidential.
In providing their email address upon registration, the player agrees to receive occasional email correspondence at that address. If the player is no longer interested in receiving these emails, they may unsubscribe by emailing support.
By providing their postal address, the player agrees to receive occasional hardcopy material from the casino. If the player is no longer interested in receiving mail, they may unsubscribe by emailing support.
PRIZES & WINNINGS
New players are allowed to withdraw €/£/AU$/$500 (R5,000) per day and €/£/AU$/$1,000 (R10,000) every 7 day period. Our highest VIP players are permitted to withdraw a maximum of €/£/AU$/$10,000 (R100,000) of their winnings per 7 day period at management's discretion.
It is our goal to pay withdrawals within 1 and 7 business days. This time frame can vary due to processor availability but we will always do everything in our power to pay our players as fast as possible so you can get your winnings quickly and easily. During times of high cash out levels, the casino reserves the right to lower the weekly withdrawal limits to €/£/AU$/$500. Your withdrawal enters the withdrawal queue on the first business day after your verification documents have been accepted.
The casino reserves the right to request documentation for the purpose of identity verification at any time; prior to granting any deposits or withdrawals, or upon suspicion of fraudulent activity by the player. Accounts under fraud investigation may have their accounts suspended and winnings frozen indefinitely until the investigation period is over. In the case of suspected fraud, winnings emerging from credit/debit card deposits can be frozen and held up to 12 months.
The casino reserves the right to reverse any withdrawal over 30 days old, due to missing security documents or incomplete verification of the player account.
Players winning a sizeable amount deemed to be worthy of publicity by the casino agree to make themselves available for any event arranged by Cocoa in relation to that win. Cocoa will at all times respect the player’s privacy in this event.
The casino reserves the right to use your first name and first initial of your surname (e.g. John S.) in any casino announcement regarding winning results.
Any winnings accrued from a technical malfunction of the software or casino, will be voided and removed from the player's account. Any deposit(s) involved will be refunded to the player's account and may be cashed out for the original deposit(s) amount.
The casino reserves the right to deny winnings and close account(s) if you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw money; if you have not played at the Casino for personal entertainment only (i.e. if you systematically employ betting systems to beat the casino, for example: Martingale); or if your personal information is found blacklisted in our casino-industry-wide security database.
Please be aware that only residents in the United Kingdom may opt for the British Pound (GBP) currency. Winnings that occur in British Pounds will only be paid in the same currency to legal residents within the UK.
Winnings will be voided if player account has undergone chargeback(s) or unauthorized refund(s) or is in any way linked to other account(s) where chargeback(s) have been placed within the inter-casino security network.
In order to request a withdrawal, our system requires a verification deposit of the minimum amount (€/£/AU$/$25) or (R250) into the casino with the same method that you will use to withdraw. This is done in order to link your withdrawal method account with your casino account. This verification deposit does not have any wagering requirements and can be cashed out right away unless you claim a bonus with this deposit. Please verify with our staff which withdrawal methods are available in your region before you make your verification deposit.
If a player deposits with a credit card he/she is required to have a security form documents in order to process a cash-out, and there may be a waiting period of up to 7 days before withdrawal is processed.
Please note that players in the US, Australia, and UK can currently withdraw winnings through Bitcoin only.
When requesting a Bitcoin withdrawal, the player must enter their BTC wallet address in the cashier. We will only pay to the BTC wallet registered at the time of requesting the withdrawal. The casino will not be held responsible if a player enters an incorrect Bitcoin address when requesting a BTC withdrawal. If we complete a BTC payment to a BTC address that does not belong to the player (due to an error by the player when requesting the withdrawal), we will not re-issue the payment.
If you believe a charge was made to your credit card without your authorization, you can make a refund request up to 30 days from the date of the transaction. Please contact the customer support team to request a refund.
Player’s personal information that was used to register at the casino will be used for the following purposes:
- To determine the validity of player's identity and verifying activity under that name.
- In providing information to a third party to collect any sums of money owed to the casino by the player.
- When law requires, the reporting to the proper authorities for the detection and prevention of crime.
MISUSE OF ACCOUNT
The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:
Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit/take advantage from game engine design. This is usually done at a casino in order to increase the total number of deposit bonuses awarded, thereby un-naturally maximizing probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
Syndication: We become aware that you are a member and/or form part of a syndicate, club or group where players receive advantage play strategies in order to create positive expectancy scenarios through the acquisition of promotional offers.
Exploitation of a fault, loophole or error in our or any third party software provided for the services of this agreement.
We become aware that you have been found guilty of fraudulent or collusive behavior at another online gaming business including charge-backs, collusion, or criminal activities.
We become aware that you have charged back any or denied any of the transfers, deposits and purchases to your account in a fraudulent manner.
Make use of any automated play software such as "bots", or any type of simulation tools or systems designed to provide an unfair advantage over the casino.
As a player who makes use of this casino, you agree that you are not colluding or attempting to collude, nor intending to participate directly or indirectly in a collusion scheme which involves the sharing of winnings between selected players, sharing of funds, or working together toward mutual end goal while benefitting from multiple acquisition incentive offers, to the detriment of other players whom are not involved in the colluding party. You also agree that you will inform the casino through one of the means necessary should you suspect a player to be colluding, or planning to collude with other players. You also agree that you do not form part of a syndicate or group that engages in advantage play strategies.
We will thoroughly investigate any case in which we believe there may be any existence of an element of fraudulent activity, collusion, syndication or illegal activity. We also reserve the right to inform our business units, processing companies, electronic payment providers or other financial institutions we use, of your identity and of any suspected unlawful, fraudulent or improper activity.